The Housing Resource Line (HRL)

The Housing Resource Line is a new resource to help you gain access to essential housing services. If you prefer, submit a request online via the online form below.


Please note: Our Spanish-speaking line is temporarily not in service. We apologize for this inconvenience and are working hard to get this option available for our community as soon as possible.

What is it?

The Housing Resource Line (HRL) is a centralized access point to help connect residents to programs and services that will help address their housing needs. The HRL is open Monday through Friday from 8:30 a.m. - 4:30 p.m.

How it Works.

When you call the Housing Resource Line, you will complete a brief intake process guided by one of our HRL specialists, and the information that you provide will help determine which housing services you are eligible for and meet your needs.

The HRL will not provide direct resources or services to callers. The purpose is to point callers in the right direction so that they can gain access to resources and services.

Contact Us.

To contact the Housing Resource Line, please call 804.422.5061.

If you prefer, you can complete the online form below and a Housing Resource Line specialist will call you within 2 business days.

Who is Eligible?

The Housing Resource Line serves the PlanRVA regional footprint, which includes residents of the following jurisdictions: Charles City County, Chesterfield County, Goochland County, Hanover County, Henrico County, New Kent County, Powhatan County, the City of Richmond, and the Town of Ashland.

What Needs Does the HRL Serve?

- Financial Assistance
- Financial Education
- Homebuyer Education
- Emergency Assistance
- Foreclosure Prevention

- Legal Support
- Locating Rental Options
- Rehabs & Repairs
- Ramps

What Needs Are Not Served?

The HRL is not intended to serve residents that are currently experiencing homelessness or are in danger of homelessness. This includes, but is not limited to, residents seeking emergency shelter. If you are someone at risk or currently experiencing homelessness, please call the Homeless Connection Line at 804-972-0813.

Why Does HRL Exist?

Housing services can be confusing to navigate. Prior to the Housing Resource Line, there was very little coordination of housing resources. The RVA Eviction Lab and Central Virginia Legal Aid Society both have produced reports highlighting the need for coordinated access.

“You go to social services...there’s no help for the working poor, they slam the door in your face, they don’t give you the same compassion as [they give to those who are] not working.”

- City of Richmond Tenant.

The Housing Resource Line was identified as solution 2-B in the Richmond Regional Housing Framework.



If you are a housing service provider and would like to be a part of the HRL provider network, please contact Leslie Beard at

Please help share the HRL phone number throughout the region: 804.422.5061